Submit a deletion request
Email info@quaxt.co.ke with the subject Swifta Data Deletion Request. Describe whether you are a merchant account holder or a customer contacted by a business using Swifta, and include the relevant email address or telephone number.
You may also use our contact page for general assistance. Please do not send your password, M-Pesa PIN, WhatsApp login code or full payment card details.
What happens next
We will review your request, take reasonable steps to verify that you are authorized to make it, and identify the relevant records. Where another business controls the customer information, we may need to work with or direct you to that business. We will communicate the outcome, any required next steps and any information that cannot be deleted.
What can be deleted
Depending on your relationship with Swifta and legal requirements, requests may cover account profile information, messaging information and other personal records associated with the service. Some invoice, transaction, security or audit records may need to be retained for legal compliance, disputes or legitimate business recordkeeping.
Meta and WhatsApp data
If your request relates to WhatsApp messages sent by a business through Swifta, include the WhatsApp number involved and, if known, the business name. Swifta can address information within its own systems or escalate appropriately. Deleting information from Swifta does not automatically delete copies held independently by Meta, WhatsApp, the sender or a payment provider.
Questions
For privacy questions, see our Privacy Policy or email info@quaxt.co.ke.