Overview
Swifta provides payment tools, invoicing, and business messaging services. This notice explains the information handled through our website and platform, including WhatsApp-related services where enabled.
Businesses using Swifta may provide customer information to us so we can deliver services on their behalf. Those businesses remain responsible for the customer information they submit and for having an appropriate basis to contact customers.
Information we process
- Account details: business name, user name, email address, telephone number and account settings.
- Payment and invoice details: invoice identifiers, amounts, payment references, statuses and associated customer contact details.
- Messaging details: customer phone numbers, message content or templates, delivery status, customer replies and interaction events when WhatsApp messaging is enabled.
- Technical records: device and browser data, service logs and records needed for troubleshooting and protection of the platform.
Swifta does not ask customers to share their M-Pesa PIN or WhatsApp password through the service.
How information is used
We use information to provide requested features: sending invoices and authorized payment reminders; initiating supported payment requests; showing payment status; handling customer responses; providing support; maintaining service records; preventing misuse; and meeting applicable legal obligations.
Where we obtain information through Meta or WhatsApp, we use it to operate the business messaging workflows authorized by the connected business, not for unrelated advertising or selling customer contact lists.
Retention and security
We keep information only as long as reasonably needed to provide services, resolve disputes, maintain necessary business records and comply with applicable obligations. Exact periods depend on the type of record and the applicable requirements.
We take reasonable measures to restrict access to business and customer information and protect our services. No online service can guarantee absolute security.
Your choices and requests
You can ask about access, correction or deletion of information associated with you. If a business sent you a message using Swifta, we may direct your request to that business where it controls the relevant customer record. Some information may need to be retained where law or legitimate recordkeeping obligations require it.
For deletion instructions, see our Data Deletion page.
Contact
For privacy questions or requests, contact info@quaxt.co.ke. Include enough information to help us locate the relevant records, but do not include passwords, payment PINs or other secrets.